This Privacy Policy explains how Dove Paint (“Dove”, “we”, “us”, or “our”) collects, uses, discloses and protects personal information when you visit or use our website dovepaint.com (the “Site”).

 

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using the Site.

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1. Who We Are

Dove is a manufacturer and solutions provider of architectural coatings and related products.

Contact details:

• Company name: Dove Paint

• Registered address: 19A Tanjong Penjuru, Singapore 609041

• Email: bizdev@dovepaint.com

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If you have any questions about this Privacy Policy or how we handle personal information, you can contact us at the email above.

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2. Information We Collect

2.1 Information you provide to us

We may collect personal information that you provide directly, for example when you:

• Fill in a contact form or enquiry form

• Request product information or technical support

• Register for newsletters, events, or updates

• Download brochures or other materials

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This information may include:

• Name, company name, job title

• Email address, phone number, country/region

• Project-related details (for example project name, type, location)

• Content of your message or enquiry

• Your marketing communication preferences

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We generally do not intend to collect sensitive personal data (such as ID numbers, health data, or financial account details) through the Site. Please avoid submitting such information via our forms.

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2.2 Information collected automatically

When you visit the Site, we may automatically collect certain information, such as:

• IP address, browser type, operating system, device type

• Pages viewed, links clicked, time and date of visits

• Referring / exit pages

• Approximate geographic location (based on IP address)

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This information is typically collected using cookies and similar technologies (see section 5).

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2.3 Information from third parties

We may receive information about you from:

• Service providers who help us operate the Site or manage communications

• Analytics tools and advertising platforms

• Social media platforms, if you interact with our official accounts or share our content

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3. How We Use Your Information

We may use your personal information for the following purposes:

• To operate and improve the Site
  To maintain, secure, and optimise the Site, monitor performance and usage, and troubleshoot technical issues.

• To respond to enquiries and provide support
  To reply to your messages, provide product information, technical guidance, and project recommendations, and arrange follow-up where requested.

• To send marketing and updates (where permitted)
  To send newsletters, product updates, case studies, and event invitations that may be relevant to you. You can opt out at any time using the unsubscribe link in our emails or by contacting us.

• To comply with legal obligations
  To keep records, respond to lawful requests, and comply with applicable laws and regulations.

• To protect our rights and interests
  To prevent and investigate fraud or misuse, and to enforce our Terms of Use.

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4. Legal Basis (where applicable)

Where data protection laws require a legal basis for processing, we may rely on:

• Your consent (for example, certain marketing communications or non-essential cookies)

• Performance of a contract or steps prior to entering a contract (for example handling your enquiries about potential projects)

• Legitimate interests (such as operating and improving the Site, promoting our products and services, ensuring security), balanced with your rights and interests

• Compliance with legal obligations

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5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Remember your preferences and settings

• Understand how visitors use the Site

• Improve content, layout, and performance

• Support analytics and website security

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You can usually configure your browser to refuse cookies or to alert you when cookies are being used. If you disable cookies, some functions or features of the Site may not work properly.

If we use a cookie banner or consent tool, your preferences there will be respected as required by applicable law.

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6. How We Share Your Information

We may share your personal information with:

• Service providers who assist us with website hosting, IT support, analytics, email delivery, CRM or marketing tools. They may only use the information to provide services to us and must protect it appropriately.

• Distributors, partners, or contractors where necessary to follow up on your enquiry or support a specific project in your region.

• Authorities or regulators if required by law or if we reasonably believe it is necessary to protect our rights, property, or safety or that of others.

• Potential buyers or partners in connection with any merger, acquisition, or other business restructuring, subject to appropriate safeguards.

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We do not sell your personal information for monetary consideration.

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Because we work with service providers, distributors, and partners in different countries, your personal information may be transferred to and processed in countries other than the one in which you are located. These countries may have data protection laws that are different from those in your country. Where required by law, we take appropriate steps to ensure that such transfers are carried out with adequate safeguards to protect your personal information.

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7. Data Retention

We keep your personal information only for as long as reasonably necessary for the purposes described in this Policy, or as required by law.

When information is no longer needed, we will delete it, anonymise it, or store it securely in accordance with our internal policies and applicable legal requirements.

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8. How We Protect Your Information

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

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9. Your Rights

Depending on your location and subject to applicable laws, you may have certain rights in relation to your personal information, including:

• The right to access the personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your information in certain circumstances

• The right to object to or restrict certain types of processing

• The right to withdraw consent where processing is based on consent

• The right to lodge a complaint with a data protection authority

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To exercise these rights, please contact us at bizdev@dovepaint.com. We may need to verify your identity before responding to your request.

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10. Third-Party Websites

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

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11. Children’s Privacy

The Site is intended for business and professional users and is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

Your continued use of the Site after any changes become effective will signify your acceptance of the updated Policy.

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13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: bizdev@dovepaint.com

• Address: 19A Tanjong Penjuru, Singapore 609041

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